Restaurant Operations Manager

5 days ago


Gurnee, Illinois, United States Taco Cabana Full time
Job Title: General Manager

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead our restaurant team and drive business growth. As a General Manager, you will be responsible for overseeing all aspects of restaurant operations, including managing staff, maintaining high standards of customer service, and achieving sales and profitability targets.

Key Responsibilities:

  • Manage and motivate a team of Restaurant Managers and Team Members to deliver exceptional customer service and achieve sales and profitability targets.
  • Develop and implement strategies to drive business growth, improve customer satisfaction, and increase sales.
  • Monitor and control costs, including labor, inventory, and overhead expenses.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Conduct regular performance reviews and provide coaching and development opportunities to team members.
  • Collaborate with the Director of Operations to develop and implement business plans and strategies.

Requirements:

  • 4-year college degree preferred.
  • Minimum of 2 years of experience as a Restaurant Manager or Assistant General Manager with extensive knowledge of restaurant operations, customer service, and sales and profitability targets.
  • Possess business acumen and ability to manage P&L, budgets, and financial projections and analysis.
  • Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
  • Knowledge of P.O.S. system and back office systems to fulfill management functions.

Competencies:

  • Talent Selection: Effectively identifies and evaluates talent within the restaurant to select individuals that exhibit pride, passion, and personality and to build top-performing teams.
  • Performance: Spends time guiding, teaching, and providing clear and directed feedback to team members to help them grow and succeed.
  • Communication: Keeps everyone on the same page through frequent information sharing and open dialogue.
  • Execution: Sets performance standards and follows up relentlessly to ensure accountability for top-quality results.
  • Guest Experience: Ensures that every action and decision leads to an exceptional guest experience.
  • Financial Results: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results.
  • Problem Solving: Thinks problems through, acts with urgency, and always keeps the best interests of the brand at heart when making decisions.

What We Offer:

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.



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