Restaurant Operations Manager
5 days ago
Job Summary:
We are seeking a highly skilled and experienced General Manager to lead our restaurant team and drive business growth. As a General Manager, you will be responsible for overseeing all aspects of restaurant operations, including managing staff, maintaining high standards of customer service, and achieving sales and profitability targets.
Key Responsibilities:
- Manage and motivate a team of Restaurant Managers and Team Members to deliver exceptional customer service and achieve sales and profitability targets.
- Develop and implement strategies to drive business growth, improve customer satisfaction, and increase sales.
- Monitor and control costs, including labor, inventory, and overhead expenses.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Conduct regular performance reviews and provide coaching and development opportunities to team members.
- Collaborate with the Director of Operations to develop and implement business plans and strategies.
Requirements:
- 4-year college degree preferred.
- Minimum of 2 years of experience as a Restaurant Manager or Assistant General Manager with extensive knowledge of restaurant operations, customer service, and sales and profitability targets.
- Possess business acumen and ability to manage P&L, budgets, and financial projections and analysis.
- Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
- Knowledge of P.O.S. system and back office systems to fulfill management functions.
Competencies:
- Talent Selection: Effectively identifies and evaluates talent within the restaurant to select individuals that exhibit pride, passion, and personality and to build top-performing teams.
- Performance: Spends time guiding, teaching, and providing clear and directed feedback to team members to help them grow and succeed.
- Communication: Keeps everyone on the same page through frequent information sharing and open dialogue.
- Execution: Sets performance standards and follows up relentlessly to ensure accountability for top-quality results.
- Guest Experience: Ensures that every action and decision leads to an exceptional guest experience.
- Financial Results: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results.
- Problem Solving: Thinks problems through, acts with urgency, and always keeps the best interests of the brand at heart when making decisions.
What We Offer:
We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.
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