Housing Crisis Resolution Specialist

21 hours ago


Framingham, Massachusetts, United States South Middlesex Opportunity Council Full time
Job Summary

As a Diversion Specialist at South Middlesex Opportunity Council, you will play a critical role in resolving housing crises for individuals in need. Your primary responsibility will be to conduct diversion problem-solving conversations at assessments for emergency shelter requests. You will help individuals identify alternative housing arrangements, coordinate referrals to community resources, and assist with access to financial assistance for those who qualify.

Key Responsibilities

Maintain knowledge of the Coordinated Access Network/Homeless Response System

Record information in the HMIS database

Provide motivational interviewing skills to fuel problem-solving conversations

Network with community partners to maintain knowledge of community resources for basic needs, such as food pantries and clothing donations

Network with community partners to maintain knowledge of mental health, behavioral health, and physical health services, including substance abuse treatment

Requirements

Bachelor's degree in a related field

Minimum of 2 years of case management experience

Prior training and experience in Motivational Interviewing strongly preferred

Excellent computer/data entry skills

Ability to problem-solve in a fast-paced environment

Valid Driver's license and reliable transportation

Working Conditions

This position requires direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required, and some travel is expected. Flexibility with hours is required as some meetings may occur after hours.

We are an equal opportunity employer committed to diversity in the workplace.

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