Oracle Application Support Specialist
4 weeks ago
Xstore Oracle Application Support Engineer is a critical role within Global Channel Management, requiring a seasoned professional with extensive experience in implementing and supporting Oracle products.
Key Responsibilities:
Manage day-to-day activities such as incidents, problem tickets, and change management, ensuring seamless system stability and customer satisfaction.
- Elevate incidents to leads when necessary, ensuring prompt attention and resolution.
- Cross-collaborate with support teams during critical incidents, driving effective communication and issue resolution.
- Partner with third-party support vendors to guarantee system stability and optimal performance.
- Oversee the upgrade process to the latest software version, ensuring a smooth transition and minimal disruption.
- Deliver exceptional customer service to internal and external stakeholders, fostering a consistent and positive experience.
- Document new issues as standard operating procedures (SOPs) for support teams, promoting knowledge sharing and best practices.
- Elevate issues according to company processes, ensuring customer demands are met and exceeded.
Requirements:
Xstore Oracle Application Support Engineer requires a Bachelor's Degree in IT or equivalent work experience, along with 8+ years of IT experience implementing different Oracle products. Additionally, 5+ years of experience implementing and/or supporting Oracle Xstore, 5+ years of experience on Oracle Weblogic server, and a solid understanding of Oracle Database 12c/19c/21c are essential. Experience with Oracle Ecommerce & MOM suite, Java software development, and functional and technical knowledge of Xstore suite version V17 to V2 are highly desirable.
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