Enterprise Shared Services Program Manager II

2 weeks ago

Los Angeles, California, United States L.A. Care Health Plan Full time
Job Summary

The Enterprise Shared Services Program Manager II is responsible for leading and managing a portfolio of strategic and transformational enterprise-wide programs and projects that are generally complex and large in scope. In this capacity, the Program Manager works collaboratively with leadership, management, and other stakeholders, including Business Owners, Investment Review Board, intake, and program/project teams, and participates in program governance and administration meetings as appropriate.

Duties and Responsibilities
  • Creates, develops, and maintains the program plan and supports development of program-related project plans.
  • Manages quadruple constraints of scope, schedule, cost, and quality and ensures that integrated master plans, including business, technical, reporting, training, testing, and implementation plans and schedules, are followed.
  • Meets with Business Owners and Project Managers/teams on a regular basis, weekly or more often, as needed.
  • Partners with Business Owners to develop communications plans, test plans, training plans, risk management/mitigation plans, and plans of record.
  • Directs others to successfully complete projects on time, within scope, and on budget by ensuring that all Project Managers supporting the program create, manage, and maintain their project schedules, resources, and project artifacts, support centralized document repositories, identify risks, assumptions, issues, and dependencies, provide timely status reports, and proactively escalate issues for resolution.
  • Accountable for scheduling, cost tracking/budget, resource management allocation and utilization, program component integration, and supporting program performance.
  • Supervises multiple projects within a program to achieve continuous alignment with the organization's strategic plans and objectives.
  • Supports Business Owners with proposal development, vendor contract negotiation, program dashboard/weekly status reports, quality assurance, business process improvement, and other program documentation.
  • Functions as the lead expert in Enterprise Shared Services, leading a team or multiple teams, and performs liaison activities with leadership, management, and other stakeholders.
  • Optimizes program governance by working with the over-arching infrastructure, processes, and procedures to accomplish objectives, including establishing metrics of success and deliverables.
  • Supports PACE methodology and ensures projects are executed using the appropriate Project Management tools and techniques to successfully implement projects.
  • Promotes cultural and organizational change to achieve strategic outcomes and a corporate vision.
Requirements
  • Bachelor's Degree
  • At least 6 years of relevant Project Management, Program Management, Health Care Administration, Research, or Clinical field work experience in an organizational setting.
  • Experience facilitating complex decision-making among multiple executive stakeholders with different interests and priorities.
  • Experienced in vendor/contract management and negotiations.

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