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Senior HR Operations Manager
2 months ago
Company Overview:
Freshworks is dedicated to simplifying the way businesses engage with their customers and employees. Our innovative approach to software development ensures that our solutions are not only cost-effective but also user-friendly. With our headquarters in San Mateo, California, we have a diverse team operating across 13 locations globally, serving over 65,000 clients ranging from startups to established corporations.
Our suite of cloud-based software includes Freshdesk for customer support, Freshsales for sales automation, Freshmarketer for marketing solutions, Freshservice for IT management, and Freshchat for AI-driven communication, all built on our robust platform, Neo.
Position Summary:We are in search of a seasoned HR/Benefits Operations expert who is driven by customer satisfaction, self-motivated, and adept at fostering strong relationships across all organizational levels. The ideal candidate will exhibit a growth mindset, adaptability in a dynamic tech environment, and a strong commitment to customer service and problem-solving.
Key Responsibilities:- Manage employee inquiries, ensuring timely resolution or appropriate delegation.
- Identify effective solutions to challenges or escalate issues as necessary.
- Deliver exceptional customer service by addressing employee-related queries, resolving discrepancies, and clarifying procedures for staff at all levels.
- Oversee employee benefits programs, including health, dental, vision, disability, life insurance, and retirement plans, ensuring accurate billing and reconciliation.
- Provide guidance to employees and management regarding state, federal, and company-sponsored leave benefits.
- Collaborate with payroll and vendors to manage supplemental pay in accordance with company policies.
- Review and authorize life events while monitoring and resolving any carrier connection issues.
- Conduct HR data audits and prepare necessary HR reports.
- Facilitate new hire and benefits orientation for incoming employees.
- Support the employee lifecycle through onboarding, offboarding, and leave management.
Note: This position requires a hybrid work model with in-office attendance expected three days a week.
Qualifications:- A minimum of 6 years of experience in Human Resources.
- Comprehensive understanding of US employment laws, HR principles, compensation, and benefits.
- Advanced knowledge of federal and state leave laws, including FMLA, ADA, and PFML.
- Proven ability to handle confidential information with discretion.
- Self-starter with a results-oriented approach.
- Exceptional organizational skills with a keen attention to detail and strong communication abilities.
- Ability to adapt and thrive in a constantly evolving environment.
- Capacity to manage multiple priorities and serve diverse stakeholders.
- Experience working with global teams and managing scheduling across different time zones.
Compensation: Salary range is competitive and commensurate with experience, including potential bonuses and equity options.
At Freshworks, we are committed to fostering a diverse and inclusive workplace where everyone can realize their full potential, regardless of their background. We believe that diversity enriches our work environment and drives our success.
