Senior Operations Manager
5 days ago
The Senior Operations Manager is a key role at Metropolis, responsible for overseeing the day-to-day operations of our mobile commerce platform. This position requires a strong leader who can manage a team of hourly employees, ensure customer satisfaction, and maintain financial and operational efficiency.
Key Responsibilities:- Manage a team of hourly employees, including scheduling, training, and performance evaluations
- Plan, organize, and manage the work of hourly team members to meet organizational requirements and Metropolis standards
- Ensure team members complete all necessary training and adhere to company policies and procedures
- Develop and implement forecasting, planning, and budgeting processes for assigned locations
- Control spending and maintain expenses within approved budget
- Promote safe work practices and conduct safety audits to ensure a safe working environment
- Work closely with clients to define performance measurements and execution
- Ensure all client operational documentation is complete and recorded for client and Metropolis records
- High School Diploma or GED required; some college preferred
- Prior business experience preferred, with scheduling and payroll knowledge a plus
- Strong interpersonal skills, with ability to communicate effectively in both written and verbal form
- Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
- Good work habits and willingness to work extended hours if required to meet deadlines
Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion. We provide a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off. Join us in making a difference as we build our future.
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