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Technical Support Specialist

2 months ago

Quantico, Virginia, United States Peraton Full time
Job Description

As a Senior Associate in our External Support team, you will play a critical role in providing technical support to our end users. Your expertise will be essential in ensuring the smooth operation of our System infrastructure.

Key Responsibilities
  • Provide technical assistance to end users via various channels, including phone conversations, email messages, and virtual interaction.
  • Collaborate with cross-functional teams to resolve technical issues and improve system performance.
  • Develop and maintain technical documentation to support system operations.
  • Stay up-to-date with the latest technology trends and advancements to ensure our systems remain secure and efficient.
Requirements
  • Strong technical background with experience in system support and maintenance.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.