Customer Service Representative

2 weeks ago


Madison, Wisconsin, United States Walman Full time

Customer Service Clerk Opportunity

We are seeking a skilled Customer Service Clerk to join our fast-paced Optical Lab team in Madison, WI. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of eyewear products.

Key Responsibilities:

  • Receive and process customer orders in a thorough and friendly manner
  • Respond to customer inquiries on order status, product availability, and other customer needs
  • Eyewear frame tracing and order tray-up
  • Accurate and timely data entry
  • Monitor and expedite back-ordered products
  • Communicate delays in filling orders to customers
  • Perform other duties as assigned

Requirements:

  • High School Diploma, GED, or equivalent, plus one year of relevant work experience
  • Good organizational and communication skills
  • Accurate data entry
  • Ability to meet and maintain deadlines
  • Must be able to lift and/or move up to 25 pounds

Benefits:

  • Competitive salary
  • Medical insurance
  • Dental insurance
  • Life insurance
  • LTD
  • PTO
  • 401(k) with company match
  • Employee Stock Ownership Plan (ESOP)

The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.



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