Elections Call Center Representative

2 days ago


Houston, Texas, United States Travis County, TX Full time
About the Role

We are seeking a skilled and friendly individual to join our Elections Call Center team as a Elections Call Center Representative. In this role, you will be responsible for providing excellent customer service to the public and election workers, answering inbound calls, and routing calls to appropriate staff members.

Key Responsibilities
  • Provide accurate and timely information to callers about voter eligibility, voting procedures, and polling locations.
  • Assist election workers with voting procedures and resolve any issues that may arise.
  • Route calls to appropriate staff members and track the nature of calls.
  • Escalate priority issues and provide excellent written and oral communication skills.
  • Organize and alphabetize information as needed.
Requirements
  • Bilingual (English and Spanish) skills are highly desirable.
  • Past experience in a call center, customer service, dispatcher, elections processes, or training is preferred but not required.
  • Ability to pass a criminal background check.
What We Offer

As a Travis County employee, you will enjoy a comprehensive benefits package, including health insurance, a no-cost on-site Health and Wellness clinic, longevity pay, paid vacations, sick time, and personal holidays. You will also have access to a credit union, deferred compensation plan, direct deposit, employee assistance program, employee organizations, employee health and wellness clinic, holidays, insurance, longevity pay, parking, personal holidays, retirement, sick leave, parental leave, tuition refund, vacation, and workers' compensation.



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