Bilingual Call Center Representative

3 days ago


Houston, Texas, United States Randstad Full time
Call Center Collections Representative

We are seeking an experienced Call Center Collections Representative with Spanish language proficiency to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills. You will be responsible for navigating multiple systems and handling inbound calls related to collections for a law firm.

Key Responsibilities:
  • Direct interaction with customer accounts and sales team to perform product inquiries, order entry processing, and control
  • Research issues and bring resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure
Requirements:
  • Spanish language proficiency (3 years of experience required)
  • Call Center experience (1 year of experience required)
  • Telephone etiquette
  • Call Center support
  • Basic software skills
  • Basic computer skills
  • Active listening
  • Follow-up
  • Interpersonal sensitivity
  • ERP
  • Typing skills (2 years of experience required)
What We Offer:
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)
  • A smoke-free work environment
  • The opportunity to work with a world leader in matching great people with great companies


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