Assistant Manager
6 days ago
Job Summary:
We are seeking an experienced and motivated Assistant Manager to join our team at Central Rock Gym. As an Assistant Manager, you will play a key role in the day-to-day operations of our facility, working closely with the Location Manager to ensure a smooth and enjoyable experience for our members.
Key Responsibilities:
- Assist with the management of day-to-day operations, including staffing, membership, programs, events, and facility maintenance.
- Lead by example to establish and foster a positive and welcoming environment for all employees, members, and guests.
- Ensure a smooth flow of operations and provide an outstanding experience for our members.
- Assist with reporting, meeting goals, and overseeing payroll and expenditures.
- Provide exceptional customer service to our members.
- Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation.
- Manage retail operations, including inventory management and new product implementation.
- Assist in managing staffing and scheduling, including hiring, performance reviews, and employee relations.
- Ensure staff is trained, knowledgeable, and able to support facility operations.
- Ensure facilities and equipment remain clean, functioning, and of high quality.
- Support incident reporting, safety reviews, and emergency situations.
- Stay up-to-date on climbing industry trends and best practices.
- Assist in planning and executing location and brand events, including competitions, member nights, and special events.
Requirements:
- Flexible schedule with ability to work early mornings, nights, and holidays.
- 2+ years of climbing experience.
- Ability to take initiative and make confident decisions with a strong attention to detail.
- CPR/First aid certification a plus, and CWI, AMGA, or similar certification highly desired.
- Approachable and energetic personality with ability to lead a team effectively.
- Experience with Google Suite preferred.
- Self-motivated and able to work independently as well as part of a team.
Benefits:
- Competitive pay based on experience.
- Free gym membership and industry pro deals for all employees.
- Full-time eligible employees receive paid time off, health and dental insurance, and a 401(k) program with match.
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