Assistant Manager
2 days ago
About the Position:
The Operations Manager is responsible for ensuring the smooth day-to-day operations of the iSMASH center by supporting staff on the sales floor and handling administrative duties. Their key responsibilities include inspecting inventory shipments, resolving customer complaints, and training new team members.
Key Responsibilities:
- Assist the General Manager in achieving sales targets and objectives, and fill in on the GM's days off
- Ensure consistent execution of company marketing and visual presentation strategies
- Set up and arrange in-store displays to promote sales and drive revenue growth
- Train staff on product knowledge and customer service standards to drive sales and improve customer satisfaction
- Maintain proper inventory controls, facilitate inventory transactions, and bulk count as guided by senior management
- Ensure the center is secured at closing by checking if the doors are locked, alarms are set, and all safes are locked
- Keep daily records of store sales, damages, deposit logs, scheduling, employee discounts, and new hire paperwork
- Interact with customers who have issues or need high-level support with purchases or refunds
- Ensure the center remains clean and presentable at all times
Requirements:
- Must be at least 18 years old
- Prior management experience in a retail store or entertainment center
- Strong customer service skills, as this is a customer-oriented role
- Excellent leadership skills and ability to work with teams
- Good communication and interpersonal skills towards customers, staff members, and store managers
- Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise, and maintaining store appearance
- Ability to lift heavy merchandise, walk, and stand for long hours
- Outstanding sales abilities to sell items to customers
- Ability to operate basic business software programs
- Willingness to work in a fast-paced, demanding environment
Compensation:
$15-20/hour
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