Call Center Operations Lead

1 week ago


Walnut, California, United States TREASURE CREEK USA Full time

We are seeking a highly skilled Call Center Operations Lead to join our team at Treasure Creek USA. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and support.

Main Responsibilities:
  • Develop and implement call center strategies to improve customer satisfaction and loyalty.
  • Lead a team of customer service representatives to provide timely and effective support to customers.
  • Analyze customer feedback and data to identify areas for improvement and develop solutions to address these issues.
  • Collaborate with other departments to ensure seamless customer experience across all touchpoints.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of experience in call center leadership role.
  • Proven track record of improving customer satisfaction and loyalty.

The estimated salary for this position is $70,000 - $110,000 per annum, depending on qualifications and location.



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