Operations Lead

6 days ago


Walnut, California, United States TREASURE CREEK USA Full time
Job Summary for Operations Lead

Treasure Creek USA is hiring an experienced Operations Lead to oversee the daily operations of our call center.

The ideal candidate will have a strong background in customer service, with a minimum of three years of experience in a mid to large size call center. A bachelor's degree or equivalent is required, and experience with Zoho, Zendesk, and RingCentral is a plus.

Responsibilities:

  • Manage and maintain the day-to-day operations of the call center
  • Develop and implement operational strategies to improve efficiency and productivity
  • Lead and train a team of customer service representatives to ensure excellent customer service
  • Collaborate with other departments to resolve customer issues and improve overall customer experience

Requirements:

  • Strong leadership and management skills
  • Ability to analyze data and make informed decisions
  • Excellent problem-solving and critical thinking skills
  • Bachelor's degree or equivalent
  • Three years of experience in a call center environment

Salary Range: $65,000 - $85,000 per year



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