Service Delivery Lead

3 weeks ago


Walnut, California, United States TREASURE CREEK USA Full time
Job Title: Service Delivery Lead

Salary:$55,000 - $75,000 per year

About the Role

We are looking for a skilled Service Delivery Lead to join our contact center team at Treasure Creek USA. This role involves overseeing the delivery of customer service across multiple channels, including phone, email, and chat.

Key Responsibilities
  • Develop and implement customer service strategies to meet business objectives
  • Lead a team of customer service representatives to ensure high-quality service delivery
  • Monitor and analyze customer feedback and metrics to identify areas for improvement
  • Collaborate with other departments to improve overall customer satisfaction
  • Evaluate agent performance and provide coaching and training as needed
Requirements and Qualifications
  • Bachelor's degree in Business Administration or related field
  • At least 3 years of experience in customer service leadership roles
  • Excellent communication, interpersonal, and problem-solving skills
  • Able to work in a fast-paced environment and adapt to changing priorities


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