IT Support Specialist

4 days ago


Stamford, Connecticut, United States Rosco, Inc. Full time
Job DescriptionGlobal Network Support Specialist

Job Summary: We are seeking a skilled Global Network Support Specialist to join our IT team at Rosco. The successful candidate will be responsible for managing the global IT support ticket queue and providing multi-level IT support for our North American offices.

Main Responsibilities:

• Troubleshoot and resolve, or escalate, IT support requests submitted by Rosco employees from any of our global offices
• Take responsibility for proactively planning for, and managing Rosco's IT hardware inventory
• Maintain and follow device policy for distribution of cell phones, laptops, and other hardware peripherals
• Manage technical support for onboarding new employees, including setting up and distributing new laptops, equipment, and training employees on Rosco IT infrastructure and policy
• Support VPN and remote access
• Support onsite hardware and infrastructure in our global offices: printers, Wi-Fi, network administration, etc.
• Collaborate with the rest of the IT Team to maintain an overall stable and efficient IT infrastructure to support the business

Requirements:

• 3-5 years of experience with an in-house enterprise technical support team
• General hardware and software troubleshooting skills
• Expert knowledge of Windows, Mac, and Linux operating systems
• Working knowledge of on-prem Active Directory, Entra/Azure Active Directory, Windows Admin Center, and MS365 ecosystem including SharePoint
• Expertise with Microsoft products and Office Suite applications, particularly Teams, OneDrive, Outlook
• Working knowledge of remote networking, RDP, VPN
• Working knowledge of VoIP systems
• Advanced networking knowledge, including routing and firewalls
• Experience managing projects within budget from start to finish
• Cultural fit with Rosco's core values
• Excellent written and verbal communication skills
• Inquisitive, proactive, organized, detail-oriented
• Comfortable contacting and working with coworkers remotely
• Strong listening skills
• Ability to ask clarifying questions to diagnose and solve problems
• Ability to interact with both technical and non-technical team members
• Ability to multi-task and prioritize tasks appropriately
• Availability and willingness to occasionally work outside typical 9-5 business hours if needed

Why Rosco?

Rosco leads with innovative solutions allowing creative people to achieve their vision while creating a compelling culture and sustainable growth.
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