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Customer Service Representative
1 month ago
pAt Chadwell Supply, we are seeking a highly skilled and motivated Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls, quotes, orders, and returns. You will work closely with our warehouse personnel, account managers, and branch managers to expedite any escalated calls. /ph2Key Responsibilities:/h2ulliProcess stock orders, quotes, and returns accurately./liliWork quickly to provide substitutes for items placed on backorder if requested./liliProcess Credit Card Authorizations on open orders./liliCommunicate directly with the sales team, managers, and warehouse personnel to resolve conflicts./liliAnswer the phone with a clear friendly tone./liliBe responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts./liliAcknowledge and answer all emails as they arrive./liliParticipate in Lunch and Learns and all other product knowledge opportunities./liliRemain logged into queues during business hours./li/ulh2Requirements:/h2ulliBe a minimum of 18 years of age./liliBe familiar with the use of Microsoft Outlook, Excel, and SalesPad./liliBe able to perform data entry in a computer and extract information on orders and accounts./liliHave strong process analysis and improvement skills./liliHave ability to multi-task with frequent interruptions./liliHave a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment./liliHigh School Diploma or equivalent education required; some college recommended./liliAverage computer literacy and experience required./li/ulh2Why Join Chadwell Supply:/h2ulliWe offer a competitive hourly rate of $16.00./liliWe provide a comprehensive benefits package, including medical, dental, vision, life insurance, disability, 401K, and paid time off./liliWe offer a dynamic and supportive work environment with opportunities for growth and development./liliWe are a successful family-owned business with 28 branches nationwide./li/ul
