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Customer Service Delivery Advocate

1 month ago

Denver, Colorado, United States Carvana Full time
Job Overview

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will be responsible for delivering exceptional customer experiences in our dynamic markets.

Key Responsibilities:

  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Load and unload vehicles onto the hauler, maintaining a safe and efficient process.
  • Complete customer paperwork and update our customer tracking system with thorough notes.
  • Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.

Requirements:

  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.

About Carvana

At Carvana, we're disrupting the auto industry by putting the consumer back in control of the buying process. Our goal is to create a better way to buy a car, and we're looking for passionate and dedicated individuals to join our team.