Customer Service Representative
1 month ago
This role is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to understand their needs, provide solutions, and ensure maximum client satisfaction. You will also be responsible for staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.
Key Responsibilities:
- Provide excellent customer service and sales support
- Determine customer needs and present appropriate products and services
- Build trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently
- Meet sales goals and maintain precise work order files
- Pull products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist with deliveries and maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements:
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment
- Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally
- Must be willing to work all scheduled hours, including evenings and weekends
- Must have a valid unrestricted Driver's License
- Must be willing to use their own personal vehicle
- Must have state minimum proof of insurance in their name
Preferred Qualifications:
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one year of experience in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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