Customer Service Representative

4 weeks ago


Denver, Colorado, United States Lowe's Full time
Job Summary:

As a Customer Resolution Associate at Lowe's, you will play a critical role in supporting delivery operations and ensuring exceptional customer experiences. Your primary responsibilities will include communicating with customers to gather feedback, resolving issues, and collaborating with internal teams to drive business results.

Key Responsibilities:

  • Support delivery operations by communicating with internal and external customers to obtain feedback and resolve issues.
  • Collaborate with cross-functional teams to drive business results and improve customer experiences.
  • Utilize multiple order management systems to process customer order changes and work alerts.
  • Manage customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
  • Interact with 3PL service providers, Lowe's Supply Chain functional teams, and store operations to ensure seamless delivery experiences.
  • Develop and maintain business relationships with Retail and Lowe's Pro partners.
  • Possess excellent oral and written communication skills, as well as proficiency in Microsoft Office applications.

Requirements:

  • High school diploma or equivalent
  • 1 year of directly related experience

Pay Range:
$23.00 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

For information regarding our benefit programs and eligibility, please visit our benefits page.



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