Customer Service Ambassador
4 weeks ago
A dedicated and proactive Customer Service Representative is sought after to join our US team at bet365. This is a full-time position that requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays.
We're committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.
Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more.
Main Responsibilities
- Ensuring a positive experience for our customers.
- Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
- Communicating with customers via live chat, telephone, and email effectively and efficiently.
- Resolving customer requests and complaints in a timely and polite manner.
- Conducting internal tasks to improve customer perception of our platform.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
- Advocating for responsible gaming.
Preferred Skills, Qualifications, and Experience
- Strong individual and team collaboration skills.
- Exceptional verbal and written communication abilities.
- Keen listening skills.
- A passion for delivering outstanding customer service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail.
- Proficiency in multitasking within a fast-paced environment.
- Innovative problem-solving capabilities.
- Efficient typing, literacy, and numeracy skills.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdf
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