Customer Service Liaison
3 weeks ago
Overview:
Imperial Dade is seeking a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues in a timely and professional manner.
Responsibilities:
- Answer customer calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face.
- Assist with delivery challenges and customer returns.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
- Escalate customer information, problems/needs, and requests to the customer service manager when necessary.
Qualifications:
- High school diploma, GED, or equivalent.
- 2 years of customer service experience.
- Proficiency in MS Office and familiarity with using other software.
- 2 years of data entry experience.
- Excellent communication skills.
- An outgoing personality, eager attitude to help others.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About Imperial Dade:
Imperial Dade is a leading distributor of foodservice packaging and janitorial supplies in North America. We are committed to providing exceptional customer service and support to our customers, and we are seeking a skilled Customer Service Liaison to join our team.
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