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Admissions and Membership Coordinator

2 months ago

Detroit, Michigan, United States Charles H. Wright Museum Full time
About the Role

The Charles H. Wright Museum of African American History is seeking a highly motivated and customer-focused Guest Services Associate to join our team. As a key member of our front-line staff, you will provide exceptional service to our visitors, promote our programs and events, and support our administrative tasks.

Key Responsibilities
  • Admissions and Membership Processing: Process admissions for all museum visitors, including assisting school group and tour group admissions processing.
  • Customer Service: Provide outstanding customer service to museum visitors by creating a friendly, welcoming and informative environment for all museum guests.
  • Knowledge and Promotion: Cultivate knowledge of museum operations, history, exhibits, and membership program information to provide accurate information to museum visitors and guests.
  • Membership Sales: Promote membership sales by informing visitors of membership benefits.
  • Administrative Tasks: Perform daily register opening and closing procedures in accordance with policy and procedure, prepare nightly paperwork for accounting department, and replenish brochures/pamphlets/flyers to exhibits.
Requirements
  • Customer Service Experience: Two or more years of customer service experience required.
  • Cashiering Experience: One or more years of cashiering experience in a fast-paced admissions-related environment (i.e. museum, entertainment, theme park, movie theater) preferred.
  • Membership Sales Environment: Membership sales environment experience is a plus.
  • Data Entry and Office Systems: Proficiency in data entry in a PC environment and knowledge of database and office systems.
  • Customer Service Skills: Excellent customer service skills, attention to detail, and ability to problem solve.
  • Communication Skills: Excellent verbal and written communication skills.
  • Public Interaction: Must be productive and approachable while working in a public space.
  • Availability: Must be available to work weekends on a regular basis and evenings as needed.
Work Conditions
  • Physical Demands: Works outdoors in warm weather conditions during festivals and special events, must be able to lift 35 lb. boxes or equipment.
  • Computer Use: Requires the use of a computer.
  • Availability: Position regularly works weekends and holidays.