Senior Manager, Membership Experience

4 weeks ago

Detroit, Michigan, United States AEG Full time
Job Title: Senior Manager, Membership Experience

Join our team as a Senior Manager, Membership Experience, and take on a leadership role in driving membership growth and engagement. As a key member of our Membership Experience Department, you will be responsible for managing a team of Membership Experience Executives and assisting with retention and sales efforts.

Key Responsibilities:
  • Manage day-to-day activities of Membership Experience Executives and assist with account management
  • Support long-term initiatives that prepare the member services department for growth of the membership base
  • Collaborate with the Premium Sales, Business Development, Group Sales, and Ticket Sales teams to ensure seamless account transitions and assist in the sales process when needed
  • Work with Business Intelligence to develop member touchpoint campaigns, lead generation, dashboards, and reporting for Member Services Team
  • Take a proactive approach to growing activation and engagement as it pertains to the Pistons Rewards program
  • Manage all game night member activities and events, coordinate staff, and game day materials
  • Interact and educate members on benefits and customer service issues
  • Create event timelines, menus, gifting, and appearances while subsequently implementing best-in-class events for the membership base
  • Ideate and develop sales and annual retention communications and presentations
  • Manage inventory of autographed items to assist with community donations and member events
  • Prepare and assist with invoices, reports, memos, financial statements, office supplies, and other documents as required
  • Complete event recaps noting revenue production and items of importance for future events
  • Assist in hiring and training new department employees and educating them on what it means to be a Pistons Member
  • Collaborate with the Legal Team to ensure compliance
Requirements:
  • Bachelor's degree required
  • 5 years of sports industry experience
  • 1 year of management experience preferred
  • 1 year in event planning and/or selling
  • Daily use of Ticketmaster, Salesforce, and Archtics as well as Microsoft Office (Word, Excel, PowerPoint)
  • Excellent communication, networking, and writing skills required
  • Strong sense of self-awareness and emotional intelligence
  • Self-starter and able to work independently, but also a flexible and reliable teammate
  • Strong time management and prioritization skills when given clearly defined goals and objectives
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
  • Strong decision-making skills
  • Ability to write creatively and present ideas in a clear and concise manner
  • Collaborative spirit/Team Oriented

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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