Hospital Liaison Coordinator

3 hours ago

Detroit, Michigan, United States The Orchards of Michigan Full time
Hospital Liaison Job Description

The Hospital Liaison is a critical role at The Orchards of Michigan, responsible for coordinating services for patients in a facility setting. This involves completing the admission process, partnering with the admission and marketing team to develop and maintain referral source relationships, and working with hospital discharge planners to ensure a smooth discharge process.

Key Responsibilities:

  • Collect patient information during the referral process
  • Accept patients on behalf of the facility after clinical and financial review
  • Communicate with and educate referral sources regarding services via written and telephone contact
  • Work with hospital discharge planners to facilitate a smooth discharge process
  • Provide assistance to hospital and assisted living discharge planners to coordinate discharge, including contacting families, setting up transportation, and assisting with discharge instructions
  • Facilitate nurse-to-nurse communication between facility nursing staff and hospital/assisted living nursing staff to ensure continuity of care
  • Provide support and review Emergency Department admissions as they present in the Emergency Department
  • Meet with hospital on a monthly basis to provide a review of the number of cases sent to the facility, discuss the process, and modify any necessary areas
  • Review reasons for readmissions with the hospital on a monthly basis
  • Provide training and education to community groups as needed
  • Serve as a liaison between referral sources, patients, and families
  • Prepare reports for the leadership team as requested
  • Admit patients to the facility service, completing accurate documentation, consents, and assessments as applicable
  • Adhere to work schedules in completing and performing assigned tasks
  • Apply the policies and procedures of the agency and the rules and regulations of Federal and State regulatory agencies in performing the referral and intake processes
  • Participate in agency quality improvement programs
  • Effectively assist the patient, physician, and/or discharging facility to establish an effective care plan prior to the patient's transfer to another setting
  • Meet or exceed established productivity standards
  • Recommend care alternatives, which may include other community resources, when appropriate
  • Evaluate patients for admission to services
  • Advocate on behalf of patients to ensure receipt of entitled benefits
  • Participate and assist in the referral process to ancillary services
  • Adhere to work schedules in completing and performing assigned tasks
  • Follow up on referrals that have not been admitted to care
  • Partner for the development of marketing action plans for assigned facilities
  • Participate in the growth meeting and appropriate training sessions
  • Update referral resources on the status of patients currently receiving service or recently discharged and the patient's response to services received
  • Keep current with changes and trends in the market
  • Demonstrate regular communication with referral sources to establish working relationships
  • Ensure growth and profitability of the company through the responsible use of company resources
  • Accept other assignments as appropriate
  • Adhere to established personnel policies

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