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Customer Support Specialist

2 months ago

Orlando, Florida, United States Harmar Mobility, LLC Full time

About Us
At Harmar Mobility, we are dedicated to enhancing the lives of individuals with mobility challenges. Our mission is to provide exceptional products and services that empower our customers to maintain their independence and enjoy meaningful experiences.

Position Overview
We are seeking a full-time Call Center Representative to deliver outstanding service to our customers in our expanding Contact Center. This role is pivotal in ensuring a positive customer experience through effective communication and support.

Key Responsibilities
- Provide comprehensive assistance to customers regarding our mobility products and services.
- Address inquiries related to product availability and functionality.
- Schedule appointments for product evaluations and repairs.
- Communicate effectively with dealers and product installers.
- Manage incoming calls and emails, ensuring they are directed to the appropriate internal teams.
- Maintain a courteous and positive demeanor while interacting with customers.

Qualifications
- 1 to 2 years of experience in customer service or a similar role is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Familiarity with Salesforce is advantageous.

Skills Required
- Strong understanding of sales principles and customer service best practices.
- Excellent active listening and communication skills.
- Highly organized with a keen attention to detail and time management abilities.
- Ability to engage with customers in a compassionate and patient manner.

Equal Opportunity Employer
Harmar Mobility is committed to fostering an inclusive workplace and does not discriminate against qualified applicants based on various factors, including race, color, creed, and more.