Field Service Technician

7 days ago


Tennessee, United States ZEISS Group Full time

About ZEISS Group:

ZEISS is a global technology leader in the fields of optics and optoelectronics. With a history spanning over 177 years, we have established ourselves as a pioneer in science and technology. Our company is committed to innovation and continuous advancements, meeting the ever-changing environment of our fast-paced world with cutting-edge technologies.

Our Mission:

We believe that innovation and technology are the key to a sustainable future and solutions for global change. Our diverse range of portfolios throughout the ZEISS family includes segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology.

The Role:

We are seeking a highly skilled Field Service Technician to join our team at Carl Zeiss Industrial Quality Solutions, LLC. As a Field Service Technician, you will play a vital role in the installation and maintenance of custom equipment, interacting with customers and cross-functional service groups to support and launch ZEISS products into the field.

Key Responsibilities:

  • Install, repair, troubleshoot, service, and calibrate high-tech machines at customer locations.
  • Demonstrate exceptional customer service skills and knowledge with a high level of passion and dedication.
  • Demonstrate your ability to learn new skills on high-tech CMMs (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
  • Perform necessary administrative paperwork in a complete and accurate manner.
  • Be solutions-oriented with the ability to work independently in a high-pressure, fast-paced, and innovative environment.
  • Travel requirement is 90-100% within the service area, including international travel as needed.
  • Other duties as required.

Requirements:

  • Minimum high school graduate, completed GED or equivalent.
  • Or, technical school, associate, or bachelor's degree in a technical discipline such as electronics, industrial mechanics, and the like.
  • Or, training and experience from a military technical school.
  • Prior experience working with hand tools and basic electrical test equipment.
  • Microsoft operating system knowledge is required.
  • Capable of unassisted physical lift of one article weighing up to 75 pounds.
  • Able and willing to work a minimum of 50 hours per work week. Regular + OT.
  • Ability to work in an industrial production shop floor environment.
  • Valid driver's license required.
  • Excellent communication and customer service aptitude.

Nice to Haves:

  • Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
  • Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred but not required.


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