Field Service Technician
7 days ago
About ZEISS Group:
ZEISS is a global technology leader in the fields of optics and optoelectronics. With a history spanning over 177 years, we have established ourselves as a pioneer in science and technology. Our company is committed to innovation and continuous advancements, meeting the ever-changing environment of our fast-paced world with cutting-edge technologies.
Our Mission:
We believe that innovation and technology are the key to a sustainable future and solutions for global change. Our diverse range of portfolios throughout the ZEISS family includes segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology.
The Role:
We are seeking a highly skilled Field Service Technician to join our team at Carl Zeiss Industrial Quality Solutions, LLC. As a Field Service Technician, you will play a vital role in the installation and maintenance of custom equipment, interacting with customers and cross-functional service groups to support and launch ZEISS products into the field.
Key Responsibilities:
- Install, repair, troubleshoot, service, and calibrate high-tech machines at customer locations.
- Demonstrate exceptional customer service skills and knowledge with a high level of passion and dedication.
- Demonstrate your ability to learn new skills on high-tech CMMs (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
- Perform necessary administrative paperwork in a complete and accurate manner.
- Be solutions-oriented with the ability to work independently in a high-pressure, fast-paced, and innovative environment.
- Travel requirement is 90-100% within the service area, including international travel as needed.
- Other duties as required.
Requirements:
- Minimum high school graduate, completed GED or equivalent.
- Or, technical school, associate, or bachelor's degree in a technical discipline such as electronics, industrial mechanics, and the like.
- Or, training and experience from a military technical school.
- Prior experience working with hand tools and basic electrical test equipment.
- Microsoft operating system knowledge is required.
- Capable of unassisted physical lift of one article weighing up to 75 pounds.
- Able and willing to work a minimum of 50 hours per work week. Regular + OT.
- Ability to work in an industrial production shop floor environment.
- Valid driver's license required.
- Excellent communication and customer service aptitude.
Nice to Haves:
- Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
- Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred but not required.
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