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Customer Service Representative

2 months ago

Florida Usa, United States Teleperformance USA Full time

About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.

Our team is passionate about providing exceptional customer experiences and driving business growth through our expertise in customer service, technology, and data analytics.

Job Summary

We are seeking a highly motivated and customer-focused Banking Customer Service Representative to join our team in North Lauderdale, Florida.

Key Responsibilities

  • Provide exceptional customer service to banking customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Escalate complex issues to senior team members as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards

Requirements

  • Bilingual English/Spanish language proficiency
  • High school diploma or equivalent required; IT/Network certifications/degrees a plus
  • Proven call center experience and strong communication skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Why Join Teleperformance USA

We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being. We believe that our employees are our greatest asset, and we strive to provide a work environment that is conducive to happiness, health, and productivity.