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Customer Service Representative

2 months ago

Davis, Oklahoma, United States The Chickasaw Nation Full time

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Treasure Valley Players Club Player Analysis team at the Treasure Valley Casino and Hotel. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the success of our organization.

Key Responsibilities:

  • Provide first-class customer service, responding to guest inquiries in a courteous and professional manner.
  • Partner with internal and external services to ensure seamless referrals and exceptional guest experiences.
  • Input customer information into our Casino Management System, issue player cards, and enroll guests in promotions.
  • Issue complimentary gifts and maintain a safe and welcoming environment for our guests.

Requirements:

  • High school diploma or equivalent required.
  • No prior experience necessary, but a strong desire to learn and grow with our team.
  • Ability to work in a fast-paced environment, with bright and flashing lights, and customer service skills.
  • Pass gaming background check and Title 31 testing relevant to position.

Working Conditions:

  • May work where cigarette smoking occurs.
  • Must be flexible with work schedule, including holidays and weekend shifts.
  • May be required to lift and carry up to 50 pounds.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for growth and development within our organization.
  • A dynamic and supportive work environment.