Customer Service Representative/Dispatcher

1 month ago


Davis, Oklahoma, United States Big Brother's Home Services Full time
Job Overview

We are seeking a dedicated and proactive Customer Service Representative/Dispatcher to provide exceptional customer service while efficiently managing dispatch operations.

The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.

Responsibilities include:

  • Providing accurate information about products and services, policies, and procedures.
  • Assisting customers with concerns, complaints, and requests, ensuring a positive resolution.
  • Documenting customer interactions and updating records in the company database.
  • Collaborating with other departments to address customer needs and improve service delivery.
  • Coordinating and scheduling services, deliveries, or appointments based on customer requests and company resources.
  • Maintaining communication with field staff and providing them with necessary information and updates.
  • Tracking and updating schedules, vehicle locations, and service progress.
  • Handling emergency situations and re-routing of services as necessary.

Qualifications include:

  • High school diploma or equivalent; additional education or certification in customer service, logistics, or related fields is a plus.
  • Previous experience in a customer service role, preferably in dispatch or logistics.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-oriented mindset.
  • Proficient in using computer systems, software applications, and relevant technology.
  • Ability to multitask and work effectively in a fast-paced environment.

Big Brothers Home Services offers a competitive salary and benefits package, opportunities for professional growth and development, and a supportive and inclusive work environment.



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