Medical Device Customer Service Specialist
6 days ago
Moog Medical Devices Group is seeking a highly skilled Medical Device Customer Service Representative to join our team in Salt Lake City, Utah. As a key member of our customer service team, you will play a critical role in supporting our customers by responding to inquiries, processing return authorizations, and providing basic troubleshooting assistance.
Key Responsibilities:- Respond to customer inquiries via phone, email, and fax
- Process customer orders and generate order confirmations
- Manage customer expectations regarding order delivery times
- Initiate pricing dispute processes and process product replacement orders
- Process customer requests for product repair and coordinate returns
- Investigate customer invoice disputes and provide warranty information
- Provide shipment tracking information and troubleshoot product-related issues
- Escalate customer requests to sales team members as needed
- GED or High School Diploma or equivalency required
- Three years or more related experience and/or training in customer service, call center, or similar role
- Ability to enter detailed information with high accuracy
- Demonstrated ability to work in a compassionate manner with external and internal customers
- Computer literate with demonstrated competencies in Microsoft applications
- Excellent verbal and written skills in English
- Strong phone etiquette and active listening skills
- Ability to meet attendance requirements
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Moog Medical Devices Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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Davis, Oklahoma, United States Moog Full timeJob Title: Medical Device Customer Service RepresentativeMoog Medical Devices Group is seeking a highly skilled Medical Device Customer Service Representative to join our team in Salt Lake City, Utah. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and...
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