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Customer Service Representative

2 months ago


East Montpelier, Vermont, United States Highmark Health Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Highmark Health. As a key member of our customer service team, you will be responsible for resolving customer inquiries, comments, and concerns in a seamless and positive manner. Your exceptional communication skills, product knowledge, and problem-solving abilities will enable you to provide top-notch service to our customers.

Responsibilities:

* Engage with customers in a confident and compelling manner, performing a full range of customer service duties and responsibilities.
* Strive to resolve customer concerns in a single interaction via telephone, written, or face-to-face communication.
* Respond to a diverse set of customers with an equal level of confidence, regardless of the issue at hand.
* Work independently, utilizing the knowledge center and answering customer inquiries.
* Respond to customers with in-depth product knowledge, achieved through continuous improvement of listening, analysis, quality focus, problem-solving, and documentation skills.
* Consistently exceed results for internal adherence, efficiency, and inquiry timeliness.
* Resolve standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

Requirements:

* High School Diploma/GED
* 1-3 years of experience in customer service or a call center environment

Preferred Qualifications:

* None

Language Requirement:

* None

Travel Requirement:

* 0% - 25%

Physical, Mental Demands, and Working Conditions:

* Office-based
* Rarely teaches/trains others
* Rarely travels from the office to various work sites or from site-to-site
* Does not apply to sales employees
* No physical work site required
* Rarely lifts up to 10 pounds
* Rarely lifts 10 to 25 pounds
* Rarely lifts 25 to 50 pounds

Disclaimer:

* The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement:

* This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

* $19.27

Pay Range Maximum:

* $26.88

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

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Req ID: J249991