Veterinary Client Service Representative

3 weeks ago


Chicago, Illinois, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking a skilled Client Service Representative to join our team at VCA Cat Hospital of Chicago. As the face of our practice, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.

Key Responsibilities:

  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
  • Process payments, manage medical records, and maintain accurate records.
  • Recommend and provide information on products and services, including prescriptions and pet care advice.
  • Collaborate with our veterinary team to ensure a smooth and efficient workflow.

Requirements:

  • Previous customer service experience, preferably in a veterinary or healthcare setting.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in managing phone systems and scheduling tools.
  • Attention to detail and accuracy in record-keeping.
  • Passion for animals and client care.

What We Offer:

  • Competitive compensation package, including medical, dental, and vision insurance.
  • Leadership opportunities for career growth and development.
  • 401(k) and paid parental leave.
  • Free wellness subscriptions and pet care discounts.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. If you are a current associate, please apply through our internal career site. We look forward to hearing from you soon.



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