Veterinary Client Service Representative
3 weeks ago
We are seeking a skilled Client Service Representative to join our team at VCA Cat Hospital of Chicago. As the face of our practice, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.
Key Responsibilities:
- Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
- Process payments, manage medical records, and maintain accurate records.
- Recommend and provide information on products and services, including prescriptions and pet care advice.
- Collaborate with our veterinary team to ensure a smooth and efficient workflow.
Requirements:
- Previous customer service experience, preferably in a veterinary or healthcare setting.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Proficiency in managing phone systems and scheduling tools.
- Attention to detail and accuracy in record-keeping.
- Passion for animals and client care.
What We Offer:
- Competitive compensation package, including medical, dental, and vision insurance.
- Leadership opportunities for career growth and development.
- 401(k) and paid parental leave.
- Free wellness subscriptions and pet care discounts.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. If you are a current associate, please apply through our internal career site. We look forward to hearing from you soon.
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