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Veterinary Client Service Representative

2 months ago

Chicago, Illinois, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking a skilled Client Service Representative to join our team at VCA Cat Hospital of Chicago. As the face of our hospital, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:
  • Provide a compassionate and welcoming experience for clients and their pets
  • Schedule and confirm appointments
  • Place outbound calls for follow-ups and prospective clients
  • Present and explain fees, including processing payments
  • Recommend and obtain products and services, including prescriptions
  • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
  • Manage medical records, charts, reports, and correspondence
What We Offer:
  • Competitive wage
  • Leadership opportunities
  • Medical, Dental & Vision insurance
  • Opportunity to teach and mentor
  • 401(k)
  • Free wellness subscriptions (Head Space and Lyra Health)
  • Life and Long Term Disability insurance
  • Paid Parental leave
  • Pet care discounts

We are proud to offer a comprehensive benefits package and a supportive work environment. If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply.