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Client Service Representative

2 months ago

Chicago, Illinois, United States Corporation Service Company Full time
About the Role

We are seeking a highly skilled Client Service Representative to join our team. As a key member of our Annual Reports Preparation & File team, you will be responsible for delivering exceptional service to our clients and internal stakeholders.

Key Responsibilities
  • Build strong relationships with clients to understand their unique needs and concerns
  • Research, analyze, review, and process legal documents to ensure accuracy and compliance
  • Fulfill requests and answer questions for internal and external customers via phone or electronically
  • Provide excellent client service to both internal and external clients, ensuring timely and professional responses
  • Manage client portfolios and organize workflow to meet clients' time frames and demands
  • Data entry of client information, electronic filing, and retrieval of documents
  • Navigate between multiple databases quickly and accurately
  • Recommend process improvements where applicable
  • Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
Requirements
  • At least 5 years of experience working in a business to business customer service or administrative capacity
  • Energetic self-starter who thrives in a fast-paced, team-oriented environment
  • Attention to detail and accuracy
  • Strong research skills
  • Strong prioritization and time-management skills
  • Flexibility and agility, with the ability to multitask
  • Problem-solving skills
  • Strong computer skills and proficiency in MS Office, Word, and Excel
  • Excellent verbal and written communication skills
  • Salesforce experience a plus
About Us

Corporation Service Company (CSC) is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide, with offices and capabilities in over 140 jurisdictions. We are committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.