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Customer Service Team Lead

2 months ago

Knoxville, Tennessee, United States TeamHealth Full time

**About TeamHealth**

TeamHealth is a leading healthcare organization that values patient-focused care and physician-led leadership. As a trusted partner in the healthcare industry, we strive to deliver exceptional patient experiences and outcomes.

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. This role will be responsible for leading a team of Call Center Representatives, ensuring excellent patient relations, and providing exceptional service and communication to patients.

**Key Responsibilities**

  • **Lead and Develop Team Members**: Provide guidance, coaching, and development opportunities to Call Center Representatives to enhance their skills and performance.
  • **Patient Requests and Support**: Focus on patient requests, provide support to increase patient satisfaction, and ensure timely resolution of issues.
  • **Communication and Service**: Deliver excellent service and concise communication to patients in a professional manner, maintaining a positive and empathetic tone.
  • **Access and Confidentiality**: Access customer accounts/data quickly and effectively while maintaining confidentiality and adhering to data protection policies.
  • **Inquiries and Documentation**: Answer and document all inquiries as required, ensuring accurate and complete records.
  • **Compliance and Knowledge**: Comply with TeamHealth policies and procedures, maintain a comprehensive knowledge of billing system applications and account operations, and stay up-to-date with industry developments.
  • **Support and Collaboration**: Provide support to Call Center Representatives as needed, fostering a collaborative and supportive team environment.
  • **Additional Responsibilities**: Perform other duties and assignments as requested by management, ensuring flexibility and adaptability in a fast-paced environment.

**Requirements**

  • **Education**: High school diploma or equivalent required.
  • **Experience**: 1-2 years' experience in medical billing with an emphasis on extensive client relations preferred.
  • **Skills**: Leadership skills, excellent oral and written communication skills, and the ability to work in a fast-paced environment.