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Customer Experience Team Lead

4 weeks ago

Knoxville, Tennessee, United States Marshalls Full time

As a Customer Experience Supervisor at Marshalls, you will be responsible for creating a positive internal and external customer experience. This includes training and coaching Associates on personalizing the customer experience while promoting loyalty programs. You will also assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. Additionally, you will address customer concerns and issues in a timely and professional manner.

Key Responsibilities:

  • Create a positive internal and external customer experience
  • Train and coach Associates on personalizing the customer experience
  • Assign registers and support POS coverage needs
  • Coordinate breaks for all Associates
  • Address customer concerns and issues

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package