Customer Service Lead

3 weeks ago


Knoxville, Tennessee, United States Burlington Full time
Customer Service Lead - Retail Team Manager Job Description

At Burlington, we're looking for a talented and charismatic Customer Service Lead to join our retail team. As a key member of our store leadership team, you'll be responsible for driving customer satisfaction, inspiring your colleagues, and setting an example for excellent customer service.



Company Overview

Burlington is a rapidly growing retail brand with a passion for delivering exceptional customer experiences. Our teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work.



Salary

Our competitive wage for this role is $13 per hour, with opportunities to advance and increase your earnings.



Job Description

As a Customer Service Lead, you'll be responsible for leading day-to-day customer service initiatives, inspiring and motivating your colleagues to provide exceptional customer service. You'll lead by example, approaching your work with our company's philosophy and core values in mind.



Key Responsibilities
  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.


Requirements

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.



Benefits

We offer a competitive benefits package, including medical coverage, a 401(k) plan, and paid time off. As a part-time associate, you may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.



Why Work at Burlington?

We're a rapidly growing brand with a passion for delivering exceptional customer experiences. Our teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work.



Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.


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