Customer Service Representative

3 weeks ago


Portland, Maine, United States Pleasant Holidays Full time

About the Role:

We are seeking a highly skilled and customer-focused Service Delivery Expert to join our team at Pleasant Holidays. As a key member of our customer service department, you will be responsible for delivering exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to incoming member requests via phone, providing prompt and efficient service.
  • Answer questions and provide information to members regarding their membership, including explanations of benefits and privileges.
  • Assist in completing enrollment of membership for new members, as well as take membership dues for renewals and maintain existing memberships.
  • Utilize knowledge of AAA programs and benefits to provide accurate and helpful information to members.
  • Develop and maintain strong relationships with members, ensuring their satisfaction and loyalty.

Requirements:

  • Excellent verbal and written communication skills.
  • Knowledge of AAA programs and benefits.
  • Familiarity with billing codes, cycle periods, expiration dates, and procedures for prorating membership fees.
  • Familiarity with U.S. geography and highway systems preferred.

What We Offer:

  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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