Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused Service Delivery Expert to join our team at Pleasant Holidays. As a key member of our customer service department, you will be responsible for delivering exceptional service to our members, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to incoming member requests via phone, providing prompt and efficient service.
- Answer questions and provide information to members regarding their membership, including explanations of benefits and privileges.
- Assist in completing enrollment of membership for new members, as well as take membership dues for renewals and maintain existing memberships.
- Utilize knowledge of AAA programs and benefits to provide accurate and helpful information to members.
- Develop and maintain strong relationships with members, ensuring their satisfaction and loyalty.
Requirements:
- Excellent verbal and written communication skills.
- Knowledge of AAA programs and benefits.
- Familiarity with billing codes, cycle periods, expiration dates, and procedures for prorating membership fees.
- Familiarity with U.S. geography and highway systems preferred.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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