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Operations and Strategy Manager

2 months ago

San Francisco, California, United States Mercor Full time
About Mercor

Mercor is a pioneering labor marketplace that leverages AI-driven models to accurately predict human ability. Our cutting-edge AI interviewer engages in a 30-minute verbal conversation with candidates to comprehensively assess their background. By integrating resumes, AI interviews, and online profiles like GitHub, we aim to provide a cost-effective solution for predicting ideal job matches.

At the heart of our predictions lies a sophisticated ranking model that selects the optimal candidate from millions for a given user query. Our diverse customer base ranges from startups hiring their first employees to leading AI labs seeking experts for their human data needs.

Key Highlights:

  • Mercor website
  • Worker-facing platform
  • Company-facing platform
About the Role

As a Strategic Project Lead at Mercor, you will drive the tactical execution of our projects, collaborating closely with our US-based Engagement Managers to ensure exceptional service and delivery within the life cycle of engagements with our customers. Many of our clients use our platform to find domain experts to build datasets for training and evaluating AI models.

**Mission Statement:** A Strategic Project Lead at Mercor will drive our company's exponential growth by orchestrating complex projects, often involving the creation of intricate human data pipelines, by blending strategic vision with tactical execution.

Key Responsibilities:
  • Collaborate closely with Engagement Managers and the wider Operations team (Technical Project Managers, Operations Associates) to execute project strategies and meet client objectives
  • Design and implement robust processes for large-scale human data pipelines, including:
  • Design and implement scalable management structures that optimize workflow and resource allocation
  • Develop comprehensive review processes that ensure data integrity and project alignment with client objectives, overseeing quality assurance (QA) protocols
  • Coordinate cross-functional teams to streamline data collection, processing, and analysis workflows
  • Establish clear communication channels and feedback loops within the data pipeline ecosystem
  • Manage key financial aspects of data pipeline projects, including:
  • Implementing robust systems for tracking and validating contractor hours, ensuring accuracy and transparency
  • Conducting real-time analysis of invoice amounts against deal-specific margins to optimize revenue
  • Creating insightful financial reports and dashboards for internal stakeholders, enabling data-driven decision-making
  • Foster strong client relationships with our Engagement Managers, anticipating client needs and identifying opportunities for project expansion
  • Drive operational excellence on the Operations team through identifying process optimizations
Preferred Background & Experience:
  • 1-3+ years of work experience in a generalist capacity, such as strategy & operations roles, management consulting, finance, or startups
  • Strong analytical skills with proficiency in financial modeling and data analysis
  • Proven ability to manage multiple high-priority projects simultaneously
  • Demonstrated ability to quickly learn and adapt to new technical domains, with growing understanding in AI/ML concepts (e.g., large language models)
  • Experience managing complex, technical projects with multiple stakeholders
We're Looking for:
  • A strategic thinker who can manage complex, large-scale data pipeline projects while coordinating cross-functional teams to ensure timely delivery and maintain high quality standards.
  • A leader who blends strategy with tactical execution, transforming complex client requirements into actionable project plans and deliverables that push the boundaries of AI and human data analytics.
  • A financial expert who can effectively manage project finances, track costs, analyze margins, and create insightful financial reports that drive decision-making.
  • A process innovator who can design, implement, and improve robust processes for data pipelines, including innovative management structures, comprehensive review processes, and cutting-edge quality assurance protocols.
  • A problem-solver who can deliver solutions and coordinate teams in extremely tight deadlines to serve the fastest-moving, most exciting companies in the world—at or beyond their pace.
  • A customer-centric professional who can put the customer first in all actions, ensuring every decision and solution is driven by an understanding of and a commitment to solving customer problems.
  • A high-energy individual who thrives in dynamic environments and is eager to tackle challenges head-on, even during weekends or late nights. As an early-stage startup, we often need to address urgent issues and focus on small technical details. Our team is dedicated to consistently delivering top-notch work with unwavering commitment.