Desktop Support Specialist

7 days ago


Sunnyvale, California, United States Aleron Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at Aleron. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end users.

Key Responsibilities

- Install and configure network devices, including network printers, scanners, and PCs.
- Troubleshoot problems with network printing and scanning devices, as well as PC and LAN issues.
- Perform data termination and activation in telecommunication closets, and repair and replace data connectors on network cables and data drops.
- Assist in the relocation of customer employees, including moving PCs and activating data drops in new locations.
- Troubleshoot network issues, including duplex mismatches, duplicate IPs, corrupt firewall software, and proxy configuration issues.
- Assist with imaging of laptops and PCs for deployment, and handle moving equipment between sites, imaging, refreshes, data migrations, and break/fix work.

Requirements

- High school diploma or GED.
- Minimum of 2 years of experience migrating workstations to WIN 9 or 10.
- Minimum of 2 years of demonstrating professional desktop support history with a variety of platforms, systems, applications, and tools.
- Minimum of 2 years of LAN/NETWORK connectivity and basic network connectivity assessment for troubleshooting or setups.
- Minimum of 2 years of experience in connectivity and telecommunications/networking.

What We Offer

- $25.50/hour.
- Full-time role, 40 hours per week.
- Long-term contract with opportunity for yearly extension.
- Holiday pay, 401(k), direct deposit, and medical and dental insurance.
- A promising career in a growing industry, with opportunities to innovate, collaborate, and empower yourself and others.

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