Customer Experience Representative

3 weeks ago


Fort Lauderdale, Florida, United States Hilton Hotels & Resorts Full time
Job Summary

We are seeking a skilled Guest Services Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Greet and register guests in a friendly and efficient manner
  • Process guest check-outs and resolve any issues that may arise
  • Provide accurate and timely information to guests regarding hotel services and amenities
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Basic knowledge of hotel operations and services

What We Offer

A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment that values teamwork and guest satisfaction.



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