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Customer Experience Liaison

2 months ago

Fort Lauderdale, Florida, United States Tropic Ocean Airways Full time
Customer Experience Specialist

At Tropic Ocean Airways, we are seeking a highly skilled and dedicated Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Work directly with scheduled service and charter guests to ensure their needs are met and exceeded.
  • Assist with booking, rescheduling, cancelling, and completing tasks needed to provide an exceptional guest experience.
  • Coordinate directly with the operational team to distribute final items and represent the sales team during ops calls.
  • Assist with charter task coverage during overflow and ensure 7-day coverage.
Essential Skills:
  • Accountability, Time Management, Multi-Tasking, Organization, Decision Making, Self Confidence, Listening, Dependability, Customer Service, Composure, Integrity.

We are looking for a highly motivated and customer-focused individual who is able to work in a fast-paced environment and provide exceptional service to our guests. If you are a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.