Guest Services Coordinator

1 week ago


Coos Bay, Oregon, United States Sun Communities, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Coordinator to join our team at Sun Communities, Inc. This role is responsible for providing exceptional service to our guests and residents, handling routine office work, and administrative responsibilities.

Key Responsibilities
  • Guest Services: Greet and establish rapport with guests, current and prospective residents, and field resort comments, suggestions, and complaints to the Resort Manager.
  • Administrative Support: Check guests in and out for their reservations, perform general administrative duties, collect and post security deposits, rent, or funds for other services, and make collection calls for site rental payments as directed.
  • Resort Operations: Process resident move-ins and move-outs, complete and maintain resort records, reports, and files, review and code invoices and statements for manager approval, and assist prospective residents by checking the status of Sun Homes inventory.
  • Communication: Prepare and distribute resort communications, such as rule reminders, violation notices, newsletters, and ensure office supplies are sufficiently stocked and prepare supply orders as needed.
  • Event Planning: Assist with planning and coordinating guest and resident relation events and activities within the resort.
Requirements
  • High School Diploma or GED
  • Minimum of 2 years administrative experience
  • Strong customer service skills
  • Excellent telephone skills
  • Good problem-solving skills
  • Professional appearance
  • Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
  • Previous experience using Yardi and/or RMS software, a plus
  • RV resort office or hotel front desk experience, a plus
Benefits
  • Comprehensive Medical and Prescription coverage with multiple plan designs
  • Comprehensive Dental Plan
  • Vision Plan
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Get paid daily with DailyPay
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty


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