Beverage Service Specialist
2 weeks ago
The Beverage Service Specialist is tasked with delivering exceptional alcoholic beverage and food service to guests in a prompt, courteous, and professional manner, ensuring a high standard of guest satisfaction.
KEY RESPONSIBILITIES
- Delivers outstanding guest service while understanding the daily operations, emphasizing the essential service steps.
- Welcomes and seats patrons, efficiently taking drink and food orders, and accurately inputting them into the point-of-sale system.
- Continuously assesses guest needs to ensure quality and accuracy of food and beverage offerings.
- Maintains cleanliness and organization of the bar, dining area, and service stations throughout the guest experience.
- Completes assigned side duties to ensure all stations are well-stocked for subsequent shifts.
- Stays informed about all food and beverage selections, including daily menu updates and specials.
- Communicates any guest concerns or feedback to management to enhance service quality.
- Safeguards company assets and ensures accurate handling of assigned cash funds.
- Performs additional tasks as directed by management.
WORK ENVIRONMENT
Team Members may encounter secondhand tobacco smoke, particularly those working in gaming areas. The noise level in the workplace is generally moderate but may escalate during peak times.
PHYSICAL DEMANDS
- Must be capable of sitting, standing, and/or walking for extended periods, up to 8 hours.
- Regularly required to carry, reach, twist, bend, and squat.
- Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds with assistance.
COMMITMENT TO SERVICE
Exceptional guest service is fundamental to the success of Three Rivers Casino Resort. Each Team Member embodies our service commitments in every interaction, starting with the principle of kindness. Your dedication will contribute to our mission.
EVERY DAY, WE CREATE UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
QUALIFICATIONS
- Must be at least 21 years of age.
- Required to obtain an OLCC Permit within 30 days of hire.
- Must acquire a Food Handlers Card within 30 days of hire.
- Preferred experience of at least 1 year in bartending or food service.
- Ability to communicate effectively in English, both verbally and in writing.
- Must comply with pre-employment and random drug and alcohol testing.
- Must obtain and maintain a valid gaming license.
- Availability to work various shifts, including weekends and holidays, as needed.
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