Junior Client Relations Specialist

1 week ago


New York, New York, United States David Gabriel Enterprise Inc Full time
Position Overview

We are seeking a dedicated Junior Client Relations Specialist to join our team at David Gabriel Enterprise Inc. This role is pivotal in ensuring customer satisfaction and fostering strong relationships with our clientele.


Key Responsibilities:
  • Welcome customers warmly and professionally, adhering to company protocols.
  • Actively listen to customer inquiries and concerns, demonstrating genuine empathy.
  • Clarify customer needs and confirm understanding through effective questioning.
  • Provide tailored solutions to meet customer requirements.
  • Ensure customers fully understand the proposed solutions and offer further education as necessary.
  • Maintain accurate and comprehensive records in customer files.
  • Communicate efficiently with team members to uphold high-quality service standards.
  • Engage in initiatives aimed at enhancing customer satisfaction and overall business performance.

Ideal Candidate Profile:
  • Basic proficiency in computer operations.
  • Willingness to work flexible shifts as required.
  • Strong capacity for learning and development.
  • Polite demeanor with a robust customer service focus.
  • Reliable with a keen attention to detail.
  • Excellent listening and responsive communication skills.
  • Adaptable to change and capable of conceptual thinking.
  • Self-aware with an understanding of interpersonal dynamics.
  • Effective problem-solving abilities.
  • Some technical knowledge is beneficial.
  • Proactive and willing to take initiative.
  • Strong organizational skills with the ability to manage multiple tasks effectively.

Benefits Offered:
  • Performance-based bonuses and cash incentives.
  • Opportunities for community involvement and philanthropic activities.
  • Participation in organized sports leagues.
  • Ongoing personal and professional development programs.


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