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Automotive Service Advisor
2 months ago
We are seeking a highly skilled Automotive Service Advisor - Warranty Administrator to join our team at Grote Auto - Rockford. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring efficient use of shop resources, and managing warranty claims.
Key Responsibilities- Customer Service: Serve as the primary point of contact for customers regarding warranty and after-sale repairs, providing timely and effective solutions to their concerns.
- Shop Resource Management: Utilize shop resources efficiently to ensure low-cost and speedy service, minimizing downtime and maximizing customer satisfaction.
- Warranty Claims: Handle all service calls, negotiate service agreements, and coordinate work orders for the shop, ensuring seamless warranty claims processing.
- Service Coordination: Oversee after-sale service handling, including warranty repairs, and arrange for customers' vehicles to be brought to our shop for diagnostics and inspections.
- Repair Process Management: Control the repair process by managing the speed and cost of repairs, ensuring that all work is completed to the highest standards.
- Support Functions: Provide backup support for the Service Director, Body Needs, and Parts departments, ensuring that all service-related tasks are completed efficiently and effectively.
- Automotive Experience: A minimum of [insert experience level] years of experience in the automotive industry, with a strong understanding of warranty claims and repair processes.
- Customer Handling: Excellent customer service skills, with the ability to handle customer complaints and concerns in a professional and courteous manner.
Grote Auto - Rockford is a leading provider of automotive services, specializing in solving transportation problems that most dealerships can't. Our team is dedicated to providing exceptional customer service and ensuring that all our customers receive the highest level of care and attention.
