Automotive Service Advisor
1 month ago
Grote Auto - Rockford is seeking a highly skilled and experienced Automotive Service Advisor - Warranty Administrator to join our team.
Job Summary:The Automotive Service Advisor - Warranty Administrator will serve as the main point of contact for customers regarding warranty and after-sale repairs. This individual will utilize shop resources efficiently to ensure low-cost and speedy service, handle all service calls and negotiate service agreements, and coordinate and manage work orders for the shop.
Responsibilities:- Manage customer relationships and resolve warranty and after-sale repair issues.
- Utilize shop resources to minimize costs and maximize efficiency.
- Handle all service calls and negotiate service agreements with customers.
- Coordinate and manage work orders for the shop, ensuring timely and cost-effective completion.
- Oversee after-sale service handling, including warranty repairs and submissions.
- Arrange for customers' vehicles to be brought to our shop for diagnostics and inspections.
- Set appointments with sublet repair facilities as needed.
- Control the repair process by managing the speed and cost of repairs.
- Submit warranty claims to the appropriate companies for payment.
- Provide backup support for the Service Director, Body Needs, and Parts departments.
- Automotive experience, preferably in a warranty administration role.
- Excellent customer handling and communication skills.
Grote Auto - Rockford offers a competitive salary and a dynamic work environment. If you are a motivated and experienced Automotive Service Advisor - Warranty Administrator, we encourage you to apply for this exciting opportunity.
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