Branch Operations Leader

2 weeks ago

Newton, United States Bank of America Full time

Branch Operations Leader

Location: Newton, Massachusetts

Position Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We prioritize Responsible Growth, ensuring we serve our clients, teammates, communities, and shareholders effectively.

We are committed to fostering a diverse and inclusive workplace, welcoming individuals from various backgrounds and experiences. Our investment in our teammates and their families includes competitive benefits that support their overall well-being.

We believe in the importance of collaboration while providing flexibility tailored to the diverse roles within our organization.

Joining Bank of America offers a rewarding career with opportunities for professional development and the chance to make a significant impact.

Key Responsibilities:

This role involves overseeing the daily operations of a financial center and its staff. The primary duties include:

  • Acting as a business owner and promoting a collaborative team atmosphere.
  • Instilling a client-focused and risk-aware culture within the center.
  • Assisting clients in reaching their financial objectives.
  • Ensuring operational excellence and effective teamwork.

Specific Duties Include:

  • Identifying and developing talent, including proactive recruitment efforts.
  • Managing client interactions, ensuring proper engagement and retention.
  • Driving business performance through structured management routines and coaching.
  • Creating an exceptional client experience.
  • Implementing market-level initiatives as directed by leadership.
  • Promoting operational excellence by involving employees in strategic discussions.
  • Overseeing organizational priorities and ensuring effective execution.

Managerial Duties:

This position may include responsibilities for managing team members. All managers at this level are expected to:

  • Foster an inclusive environment that aligns with the company's diversity and inclusion goals.
  • Challenge operational processes to enhance efficiency and effectiveness.
  • Contribute to enterprise strategy and connect team efforts to overall business objectives.
  • Evaluate and address risk controls and governance to ensure timely risk management.
  • Coach team members to enhance performance while ensuring accountability.
  • Allocate resources effectively to drive profitability.
  • Manage succession planning to meet organizational talent needs.
  • Leverage organizational resources to meet client demands and maintain a competitive edge.

Required Qualifications:

  • Minimum of 1 year of leadership experience, demonstrated through coaching, training, or motivating a diverse team.
  • Self-motivated with a strong work ethic and a focus on client interests.
  • Ability to collaborate effectively and build strong relationships.
  • Passionate about enhancing clients' financial experiences.
  • Confident in identifying and resolving client needs independently.
  • Effective communicator, comfortable engaging with all clients.
  • Adaptable to new information and technology.
  • Strong critical thinking and problem-solving skills.
  • Commitment to following established processes and guidelines.
  • Effective time and capacity management skills.
  • Ability to manage complexity and prioritize tasks in a fast-paced environment.
  • Proficient in interpreting performance metrics and driving success.
  • Willingness to work flexible hours as needed.

Desired Qualifications:

  • 1+ years of management experience, including hiring and developing team members.
  • Experience in the financial services sector with knowledge of industry products and solutions.
  • Proven track record of meeting or exceeding individual and team goals.
  • Bilingual skills are a plus.

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching
  • Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Results Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America is an equal opportunity employer and strives to create a workplace free from discrimination. We are committed to supporting diversity and inclusion in our hiring practices.

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