Senior Wellness Team Leader

2 weeks ago


Newton, United States Restore Hyper Wellness Full time

Join our dynamic team as a Senior Wellness Team Leader in a full-time capacity, including weekends. At Restore Hyper Wellness, a rapidly expanding company in the wellness sector, you will play a crucial role in helping individuals achieve their optimal health.

We have redefined wellness with our innovative approach, offering advanced services that deliver tangible results. Our mission is to enhance our clients' well-being with every visit, stimulating their body's natural defenses. For us, wellness is not just a service; it’s a lifestyle that we passionately promote.

Our retail spaces stand out from conventional health facilities. We prioritize efficiency, enjoyment, and social interaction. Our commitment to transparency ensures that clients are well-informed, empowering them to take charge of their wellness journey. Daily, we assist numerous clients in reaching their objectives related to athletic performance, pain relief, recovery, beauty, and overall health.

We are in search of a personable and driven Wellness Team Leader to enhance our team. This individual will be the first point of contact for our clients, and exceptional customer service is paramount.

Key Responsibilities:

  • Overseeing team operations during scheduled shifts
  • Fostering a professional and respectful rapport with every client
  • Managing phone inquiries and returning messages
  • Coordinating appointment bookings, modifications, and cancellations
  • Welcoming new clients, securing necessary waivers, and establishing Client Profiles in our system
  • Facilitating client check-ins and processing session payments
  • Greeting clients and guiding them to their selected services
  • Delivering all non-medical services
  • Conducting service tours and promoting packages and memberships
  • Carrying out opening and closing procedures
  • Staying informed about all products and services we offer to support client goals
  • Educating clients on the various modalities available at Restore
  • Assisting with store operations when not engaged with clients, including maintaining cleanliness, managing laundry, reaching out to potential customers, participating in community outreach, organizing store events, and contributing to marketing efforts
Qualifications:
  • A passion for health and wellness
  • Minimum of one year of experience in customer service within a retail or service setting
  • Willingness to work weekends
  • Strong communication skills
Compensation & Benefits:
  • Competitive hourly pay
  • Performance-based commission opportunities
  • Flexible scheduling in an enjoyable work atmosphere
  • Access to complimentary and discounted services
  • Opportunities for career advancement

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